One of our favorite restaurants to go to for lunch after church used to be Chipotle. When we lived in Fresno we would go frequently with the Portelas. Obviously we missed this restaurant when we moved to SC, so we were thrilled when one of our favorites opened on Harbison Blvd.
We've been several times, however I've noticed a trend that I don't care for. Every time I wait in line to get my food I watch as the people in front of me give their order, and when things don't look just right, the food is thrown away and the server starts over.
Last time we went, the waste was extraordinary. First of all, the lady in front of me asked for three steak tacos. Apparently the server thought she meant three orders of steak tacos. There are three tacos in an order, so the server began steaming tortillas for nine total. The customer quickly realized the miscommunication and explained it to the server, who promptly threw the extra six tortillas in the garbage. Then the customer asked for one with rice and beans. The server thought she meant one with beans, and another with rice, but no. The customer wanted one with rice AND beans, and the others with none. This resulted in adding beans to the one with rice, and throwing yet another tortilla (this one with steak too) in the garbage.
Then we began our order. My mother in law said that she wanted black beans, the server added pinto. Another burrito in the trash. I asked for two burrito bowls. The server steamed two tortillas, and then upon realizing her own mistake, threw both tortillas in the trash.
But the real clincher was with the kids' orders. I ordered quesadillas for the kids, with Emily's being a full kid's meal, complete with a side of both rice and beans. I watched as the server wasn't pleased with cheese the oozed out of the foil during the heating process (she threw these away) and then when adding the rice and beans to the kids plate, she didn't like the way the beans overflowed in to the next compartment of the disposable tray, so she threw the entire thing away and started again.
Now I realize that in the restaurant business you give the customer what they want and yearn for complete satisfaction and yada yada yada. But really? I was shocked at the waste.
Scott's class went on this awesome trip to a camp north of here. There are many things that he shared he loved about this camp, but one of the big things was the kids are taught not to waste anything. The camp emphasizes making meals without waste and the kids are expected to take only what they will eat, and the group strives to complete a meal without waste.
I could only wonder what these kids would have said in this situation. I wish I could have known what an appropriate thing would be to say, however I sat their silent. Bummer.